FAQ

What is your jewelry made out of?
Our jewelry is made from high quality Japanese glass seed beads and handmade with needle and thread. Earring findings are platinum plated with sterling silver posts and backs or silicon earring backs. Chains are 18" sterling silver. All materials are hypoallergenic, nickel free, and lead free. If you require a different earring or chain type or material, please contact us and we will see what we can do!

Can I use your designs?
All of our designs were created by and belong to us. Many hours of design and testing were done to ensure they represent the birds they are inspired by, and we request that you do not copy or sell them.

How do I care for and store my earrings?
For the longevity of your earrings we recommend you store them lying flat or hanging and ensure that the fringe is straight and not twisted.

Can you fix or replace broken or lost work?
We will happily look into fixing broken or replacing lost Tanager jewelry. Accidents happen and we want you to enjoy your pieces as long as possible!

Do you provide returns or refunds?
At this time we do not accept returns or refunds, if you have further questions please see our Refund policy.

Can I order custom jewelry?
Customs are accepted on a case-by-case basis. Please reach out if there is something you would like us to make for you.